Judy owns a clothing retail store. One of her customers returns a T-shirt because it doesn’t fit her. Does Judy have to give her customer a different size or a refund?

• No, she doesn’t. Retailers aren’t responsible if a customer has a change of mind or circumstances. Judy may think of more flexible exchange policies to foster better customer relationships
• Yes, she does. Retailers are totally responsible if a customer has a change of mind or circumstances
• Yes, she does. Retailers are responsible if a customer has a change of mind or circumstances. Judi must order a new T-shirt that may fit the customer

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To determine whether Judy has to give her customer a different size or a refund, we need to consider the legal framework governing consumer rights and retailer obligations, which can vary depending on the jurisdiction. However, let's break down the general principles that often apply in such situations:

1. Consumer Rights: In many jurisdictions, consumer protection laws require retailers to provide refunds or exchanges for defective or misrepresented products. However, if the item is simply the wrong size and was not misrepresented, the legal obligation may not require Judy to offer a refund or exchange.
2. Change of Mind: Generally, retailers are not legally required to offer a refund or exchange if a customer simply changes their mind, including if the product does not fit. This is often considered a discretionary policy rather than a legal obligation.
3. Store Policies: Many retailers implement their own return policies that may exceed legal requirements to enhance customer satisfaction. These policies can include offering exchanges or refunds for items that do not fit, even if not legally required.
4. Customer Relationships: While Judy may not be legally obligated to offer a refund or exchange, doing so could foster positive customer relationships and encourage repeat business. A flexible return policy can be a competitive advantage.

Based on these points, the correct response would be similar to the first option: "No, she doesn’t. Retailers aren’t responsible if a customer has a change of mind or circumstances. Judy may think of more flexible exchange policies to foster better customer relationships." This suggests that while Judy is not legally required to offer a refund or exchange, she might consider doing so as a business strategy.