In this scenario, Judy owns a clothing retail store and is dealing with a customer who wishes to return a T-shirt due to it not fitting properly. Let's break down the situation and understand the obligations and options Judy has as a retailer. Firstly, it's important to note that consumer rights and retailer obligations can vary depending on the country or region. However, generally speaking, retailers are not legally required to offer refunds or exchanges simply because a customer changes their mind or circumstances. This means Judy is not obligated to provide a refund or a different size T-shirt unless her store policy explicitly states otherwise. Here are some key points to consider: 1. **Store Policy**: - If Judy's store has a return policy that allows exchanges or refunds for items that don't fit, she should follow that policy. Many stores offer this as a goodwill gesture to maintain customer satisfaction and loyalty. - Judy should clearly communicate her store's return policy to customers at the time of purchase to avoid misunderstandings. 2. **Customer Service**: - Even if Judy is not obligated to offer an exchange or refund, she might choose to do so to foster good customer relationships. Offering flexibility can enhance customer satisfaction and encourage repeat business. - Judy could consider offering an exchange for the correct size if the T-shirt is in resalable condition, or she could offer store credit as an alternative. 3. **Legal Requirements**: - Judy should be aware of any consumer protection laws in her region that may dictate specific requirements for returns and exchanges. In some places, there are laws that protect consumers in cases where products are faulty or not as described. In summary, while Judy is not legally required to provide a refund or a different size T-shirt if the customer simply changed their mind or circumstances, she may choose to do so based on her store's policy and her desire to maintain positive customer relationships.