You are a lawyer. Your client is Tatyana who bought boots in the shop 35 days ago. Yesterday she found out that her boots had a hole. She wants to have her money back as she states that it was a defective product. Can she return goods after 14 days of the purchase? Does she need to have a receipt? Who should pay for the expertise?

• Yes, she can have a refund even after 14 days if it is proven that the goods were defective. If there is no receipt, the refund is not allowed. Tatyana needs to send the goods to the retailer. The company sends the defective goods for the expertise
• Yes, she can have a refund even after 14 days if it is proven that the goods were defective. If there is no receipt, the refund is allowed after receiving the copy of the receipt. Tatyana needs to send the goods to the retailer. The company sends the defective goods for the expertise
• Yes, she can have a refund even after 14 days if it is proven that the goods were defective. If there is no receipt, the refund is allowed after receiving the copy of the receipt. It’s the customer’s duty to send the defective goods for the expertise

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